Susan Russell

​I joined Change in 2016 to manage our Staff and Temporary Workers Payrolls. I have worked in Payroll for over 27 years in various sectors including Contact Centre, Banking and Manufacturing.

​Coming to Change was a steep learning curve with differences in legislation to familiarise myself with, but the support from my colleagues has really made a difference. I don’t think I have ever worked with such a lovely bunch of people! 

Why do you love what you do?

I enjoy many aspects of my role, in particular, keeping my technical knowledge up to date, however the most rewarding part is helping people. Dealing with salaries can be challenging, complex and sensitive at times.​

I hope my experience, helpful nature and discretion comes across in what I do. This is really what I strive to do every day.

Outside work, Music has always been my biggest passion. In the last couple of years, I have been enjoying learning to play piano again. Thankfully, my digital piano comes complete with headphones…. which is a blessing for my neighbours!

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